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Billing and Payment Solutions

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Billing and Payment Solutions

Automated Outage Communications

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Automated Outage Communications

Self-Service Mobile Apps

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Self-Service Mobile Apps

Personalized Account Management

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Personalized Account Management

How can automated customer communications and self-service tools help you?

From providing customers the information they need about outages, billing and payments, and energy usage to offering self-service tools that empower customers, iFactor helps you meet the rising expectations of customers while managing costs.


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What will automated customer communications and self-service tools mean to you?

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Outage Communications

Increase customer satisfaction by being more proactive and transparent during outages. iFactor solutions let customers view outages using interactive outage maps, report outages via maps and text messaging, and receive outage updates through email, IVR, text message and mobile app channels.

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Outage Communications

Billing and Payments

Improve collections and help meet customer expectations by offering customers the billing and payment options they want. iFactor solutions let customers view and pay bills from their mobile device, pay bills in emails, and authorize payments with a text message. In addition, iFactor alerts keep customers up-to-date on account balances, bill due dates, and payments received.

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Billing and Payments

Customer Engagement

Increase program participation and improve customer satisfaction by providing customers with instant access to energy usage, account information and integrated home automation functionality. iFactor solutions also help engage customers in demand response, energy efficiency and other special programs.

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Customer Engagement

Energy Usage Data

Reduce customer energy usage and engage customers with proactive energy usage alerts and messaging. iFactor solutions can provide the real-time energy usage information customers want and even help them reduce usage by controlling appliances such as thermostats with integrated home automation.

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Energy Usage Data

Account Management

Keep customers happy by communicating with them in their channel of choice. iFactor preference management, lets your customer’s choose the channels they want to be communicated with about billing, outages, service requests, and more.

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Account Management

iFactor delivers information to more than 150 million people in the United States and Canada through deployments at more than 45 utility companies.

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